Important Notice to Our Valued Customers:

We collaborate with trusted suppliers to source and deliver high-quality products to you. When you place an order with us, we will purchase the product from our trusted supplier and arrange for it to be shipped directly to you. We guarantee product quality and outstanding service, and we commit to refunding the product price in case it does not match the advertised specifications or if there is a shipping-related defect.

Please note that all products are subject to the terms and conditions stated on our website.

Sale Contract:

1. Goods: The seller undertakes to purchase and deliver the specified goods in this contract to the buyer.
2. Price: The buyer undertakes to pay the specified price in the agreed currency within the specified timeframe.
3. Delivery: The seller undertakes to arrange for the goods to be shipped directly to the buyer within the agreed timeframe, with a maximum delay of one or two days.

ORDER CONFIRMATION
After payment has been processed, an order confirmation email will be sent to the email
listed at the time of checkout. Once the email confirmation has been sent, your order
will begin to be processed.
PROCESSING TIME
The order processing time might take up to 1- 4 business days*. Processing includes
checking, packing, and sending your orders to the post-office. After all these
procedures, the tracking number will be provided to you via email.
● If you place your order after 11:45 am Central Standard Time on Friday, or
over the weekend (Saturday or Sunday), your order will be shipped the
following week.
ORDER PAYMENT
All customers are charged at the time of purchase. All payments are in USD. P aying in
local currency means your home bank handles the currency conversion; they will
convert the currency from USD to Local currency for you.
SEPARATE SHIPMENTS
When you order multiple items at a time, they may be shipped separately so they get to
you faster. Due to warehouse locations and product availability, items may be shipped
in separate shipments. You may receive one item before the next. We do this so that
you can get your items as fast as possible. In this case, you will be provided with two or
more tracking numbers.
ORDER CANCELLATION AND CHANGE REQUEST
We accept 12 hours ’ notice to cancel an order or update any changes such as quantity,
color, size, or Shipping Address information. Just feel free to contact us. We're
available 24/7 at SUPPORT@THEROOMIX.COM
Please note that any request received after 12 hours period will no longer be accepted
because we process orders immediately. Changes to orders cannot be made once
processed.
We will still do our best to get a hold or cancel your order after 12 hours period but no
guarantee. If we were able to do so you will be charged a 15% cancellation fee on
account of the cost we incur for the item already being in production.

RETURNS & REFUNDS
Our return policy is effective for 7 days since receiving your
product. To be eligible for a return, your item must be unused, in the same condition
that you received it, and it must also be in the original packaging. For refunds (if
applicable), please send an email to support@theroomix.com with your
full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 7 days will
be politely declined. We hope you understand. If [NUMBER OF DAYS] have gone
by since your order has been delivered, unfortunately we can’t offer you an exchange or
a refund.
Once your return is received and inspected, we will send you an email to notify you that
we have received your returned item. We will also notify you of the approval or rejection
of your refund. If you are approved, your refund will be processed right away and a
credit will automatically be applied to your credit card (or original method of payment)
within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that
photo may slightly different from actual item in terms of color due to the lighting during
photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is
the case, we are happy to assist you in any way we can. If the problem occurred as a
result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are
the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not
responsible for orders not received due to incorrect shipping addresses entered by the
customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please
accept our sincerest apologies! Your satisfaction is of the highest importance to us! We
are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement
Request” to support@theroomix.com .
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying
the product with the issue
Our support team will respond within 1 business day and Return Instruction
will be provided.
All orders are guaranteed for delivery. If orders are not received due to circumstances
beyond our control, a replacement item will be ordered. The replacement item will be
shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect
size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If
you require a change to your order, please email us ASAP and we will try our best to
accommodate your request. If your order has already been processed or shipped, we
cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item
free of charge. We also provide full refunds in instances of defective or damaged
goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is
officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact
us at support email.